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General Manager Elmbank Hotel, Elmbank Hotel, The Mount, York, North Yorkshire, YO24 1GE

We are currently investing £4million in the Elmbank Hotel in York, part of The Cairn Hotel Group. This tremendous investment will transform our hotel, product and service offering to all our guests, providing them with a totally new experience as we look to rebrand the hotel to an MGallery venue.

This is a unique opportunity to join the team at Elmbank which represents the only extensive example of Art Nouveau décor in York and is one of the finest and most complete surviving in England.

About the role ….

As a member of The Cairn Hotel Group you are required to project a positive and enthusiastic attitude at all times, ensuring that the guest expectations are met with the highest possible standard and that customer care along with attention to detail is paramount at all times.

Initially, you will play a prominent role in the imminent refurbishment and rebranding of the hotel which will see the introduction of a Grill House, Peacock bar and Botanical Garden which is scheduled to complete in Autumn 2019.

As the General Manager you will be energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

You will maintain close involvement in all operations, multi-skilling the team to ensure an efficient but effective business, as well as creating a fun atmosphere and ensuring a highly personalised and locally inspired guest experience. You will adopt a hands-on approach. You will establish clear performance goals for the team, provide regular feedback to them through coaching and support. You’ll be a leader who inspires the team by understanding their individual needs and working with them in an approachable way.

You will need to know how to place the brand at the centre of all communications, marketing initiatives and actions and use social media to connect with the neighbourhood and potential guests, using this channel to maximise revenue. You will also balance short-term actions and decisions with the longer-term impact on the business giving maximum return on investment for your owner’s equity.

There is much work within this unique property and great scope for someone who has innovative and unique ideas to create a destination for guests and the local community, plus giving you the opportunity to put your unique stamp on the hotel.

Elmbank Hotel
Elmbank Hotel, The Mount, York, North Yorkshire, YO24 1GE

  • Job Ref CG2109
  • Branch Elmbank Hotel
  • Location Elmbank Hotel, York
  • Salary/Benefits Competitive Salary + benefits package
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 45
  • Posted date 11/01/2019
  • Closing date 13/02/2019

This hotel from the Cairn Group looks as spectacular today as it did when it was built in 1870, thanks in part to the stained glass windows and oak staircase that have remained there for the past 150 years.
With an elegant restaurant and a bar that catches the eye with its Victorian design, you will be no more than a mile away from the centre of York and all of the history that this city holds.

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Meals on Duty
Cycle 2 work scheme*
(* Applies to positions above minimum wage)