30784 http://careers.cairnhotelgroup.com/job-details.aspx?jobid=30784 false

Reception Manager Elmbank Hotel, Elmbank Hotel, The Mount, York, North Yorkshire, YO24 1GE

At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role…

As Reception Manager of the new boutique M-Gallery by Sofitel, you will join the opening team in this 5 star luxury hotel with brasserie and cocktail bar. This is a unique and fantastic opportunity to join us at the beginning of our journey, to build your own enthusiastic team, and work with the General Manager to deliver exceptional service to all guests who visit our exciting new venue.

A key goal for the hotel will be to develop a strong reputation in the marketplace which you’ll drive through ensuring the guest journey is a first class experience from the moment they check in to the moment the check out. To do this you’ll of course need a highly motivated team, which you’ll recruit, develop, supervise, train and work alongside to ensure our guests receive a truly memorable experience time and time again.

With your great personality, exemplary leadership, knowledge, skills and passion - you’ll help us make the new M-Gallery by Sofitel Elmbank Hotel number 1 in York!

About you…

You’ll will be an experienced Reception Manager with a passion and proven track record of delivering an exceptional guest experience. You’ll also have:

ü  Excellent leadership skills with experience of training, developing and leading a team

ü  A passion for excellence with a proven track record to deliver the very highest of standards and guest experience

ü  Strong communication skills through a variety of means

ü  Self-motivated, adaptable, an excellent team motivator and team builder.

ü  Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks

ü  High attention to detail and accuracy – great at managing one’s own time and the time of the team

ü  Proficient in health and safety and a confident trainer to train the team to meet company and compliance requirements

ü  Previous hotel experience in Front of House Management – preferably within a known brand

ü  High IT proficiency and experience of managing people

Elmbank Hotel
Elmbank Hotel, The Mount, York, North Yorkshire, YO24 1GE

  • Job Ref CG2637
  • Branch Elmbank Hotel
  • Location Elmbank Hotel, York
  • Salary/Benefits Competitive Salary + Company Benefits and Bonus Scheme
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Varied shifts covering the business demand
  • Hours per week 40
  • Posted date 15/05/2019
  • Closing date 17/06/2019

This hotel from the Cairn Group looks as spectacular today as it did when it was built in 1870, thanks in part to the stained glass windows and oak staircase that have remained there for the past 150 years. With an elegant restaurant and cocktail bar that catches the eye with hints of its Victorian heritage, you will be no more than a mile away from the centre of York and all of the history that this city holds.

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Meals on Duty
Cycle 2 work scheme*
(* Applies to positions above minimum wage)