25224 http://careers.cairnhotelgroup.com/job-details.aspx?jobid=25224 True
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Receptionist Carlton Hotel, 82/86 Osborne Road, Newcastle Upon Tyne, Tyne and Wear, NE2 2AP

At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

We are seeking a friendly, personable, customer focussed Hotel Receptionist to join our team! For us, delivering consistent exceptional customer service and looking for opportunities to exceed customer expectations wherever possible, is what's most important.

You'll provide an outstanding welcome and farewell to our guests (You are the first and last person they are likely to see,) and an exceptional customer service throughout their stay with us at the hotel.

They'll also be some administrative duties which include: Telephone enquries, Reservations, Guest Arrial Reports, Preparing bills, taking payments, conduct end of shift / day banking.. Our shift pattern for Full Time work is based on 5 days from 7, Part time is Pro-Rata. This role will include weekends.

About You...

Personality is Key for this role.
Experience within Customer Service.
Experience as Hotel Receptionist is desirable but not essential.
Experience using a PMS system is desirable but not essential.

Carlton Hotel
82/86 Osborne Road, Newcastle Upon Tyne, Tyne and Wear, NE2 2AP

  • Job Ref CG2202
  • Branch Carlton Hotel
  • Location Carlton Hotel, Newcastle Upon Tyne
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Max 5 days over 7. Either 06:45-15:00 or 14:45-23:00
  • Hours per week 40
  • Posted date 08/02/2019
  • Closing date 10/03/2019

This Cairn Group hotel is mere minutes away from Newcastle city centre — a great destination for shopping, entertainment, nights out, business and more.
Situated in Jesmond, with Newcastle city centre just minutes away, all rooms are equipped with modern amenities and friendly staff to ensure a warm welcome and a pleasant, comfortable stay.

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Cycle 2 work scheme*
(* Applies to positions above minimum wage)