About Us

 

Our Business

Cairn Group boasts a rich legacy of over 60 years as a family business that consistently exceeds guest expectations. Exceptional customer service is ingrained in both our team and the venues we operate. Our core focus lies in delivering tailored solutions to meet the diverse needs of our guests, whether for business or leisure.

 

Our diverse portfolio includes 28 hotels featuring spas, bars, restaurants, conferences, meetings and event spaces, as well as 6 stand-alone bars and restaurants - each with its own distinctive character and offerings. These venues operate autonomously or as esteemed brand franchises such as Hotel Indigo, Courtyard by Marriott, DoubleTree by Hilton, and Holiday Inn. To explore our diverse portfolio, click here.

 

Our People

We seek individuals whose personalities align with our commitment to exceptional guest experiences. While experience is valued, we recognize that personality is key. We champion diversity, equality, and inclusion, working diligently to cultivate a team enriched by diverse backgrounds and perspectives. Our environment encourages authenticity and fosters a sense of belonging for everyone.

 

Our Support

We pride ourselves on being a supportive employer. Support starts with a comprehensive induction, continuous training, and a range of developmental opportunities. Our business empowers you to 'Grow with Us’ – providing the chance to not only integrate in our teams but also choose the path that’s right for you.

 

We also care about your well-being and actively participate in the 'Workplace Mental Health Charter.' This initiative reinforces our commitment to prioritize and promote positive mental health for our people. Through tangible measures and awareness programs, we create an environment that fosters both personal and professional growth, safeguarding the well-being of our valued team.

 

We are also proud to support team members in their positive actions through our commitment to sustainability with our Green Tourism partnership. Green Tourism is a world-leading sustainable tourism accreditation, which means we are in ‘good company’ with some of the world’s largest brands in hospitality and tourism.

 

This partnership provides team members with the opportunity to be part of and learn about our sustainability practice. We have a dedicated Green Team with representatives across every venue, we encourage wide - participation to attend Green Tourism webinars to allow you to learn more about what we could do differently, and we are open and welcome to ideas for change and improvement. To find out more about our sustainability commitment visit www.cairnhotelgroup.com/sustainability/

Cairn Group Central Support

31-40 West Parade,
Newcastle Upon Tyne, Tyne & Wear
NE4 7LB

Email: enquiries@cairnhotelgroup.com
Call: 0191 272 5788
Fax: 0191 272 2185

Map

Grow With Us

We underpin our growth using standard operating procedures and as with all our employees, we will encourage you to embody our service behaviours by being:

  • Person Centred
    You will interact with our guests to recognise and meet their unique needs.

  • Vibrancy
    You will be innovative and open to change by recognising improvement.

  • Team Work
    You will forge effective working relationships and contribute collaboratively.

  • Business Focus
    You will support our entrepreneurial spirit with a focus on sustainable growth.

Core Values

Our values reflect the principles and beliefs of the business founders and senior management team, which are communicated to employees across the business:

  • Our guests always comes first
    We strive to improve our offering, from team training to investment and innovation.

  • Our people are what make us great
    We recognise and reward talent, priding ourselves on offering development opportunities for all individuals.

  • We believe change is a good thing
    We continue to challenge the status quo and adapt to keep up with the demands of our guests.

  • Cairn Group cares
    We host internal initiatives and fundraising activities in all venues to give back to our local communities.