Working with us provides great benefits, including:
- Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
- 50% off Food & Beverage at all our Hotels & F&B Venues
- Spa Discounts at our venues with a Spa
- Retail, Cinema & Leisure Discounts
- Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
- Monthly ‘Star of the Month’ Awards
- Long-service Awards, that start after 1 year of service
- ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
- Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
About the role…
This is an exciting and challenging opportunity for an individual who is used to providing excellent customer service and always looking to exceed expectations! You'll have a passion for making guests happy, have innovative ideas on how to deliver “wow moments,” and enjoy looking for resolutions to any matters raised.
As Concierge, you will own the hotel lobby creating a buzzing atmosphere where all guests feel welcome and in good hands, providing the very best first and last impression, and exceeding expectations in-between! You'll be available to assist with guest requests, luggage storage and delivery, and also highlight key loyalty members & VIP's to ensure a seamless experience is had by all.
About you…
You will be motivated to go beyond the guest expectations and have a can do approach to working life. Previous experience within front office, concierge or similar role is desirable as is experience with using a PMS System. You should also be flexible as being a 24 hour business means working mornings / evenings / weekends is likely.
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
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